Walmart uses micro-training to enhance employee training by delivering content in small, easily digestible segments, which helps improve retention and engagement, ultimately leading to better performance and productivity. Micro-training at Walmart contributed to a 54% drop in safety incidents at distribution centers and generated $2,071 in revenue for every 1% improvement in frontline behaviors.
“Customers buy confidence,” says Mark Gil, Director of Learning & Development Frontline Training at AT&T. “That confidence starts with the level of proficiency our frontline staff have in our products, services and tools.” AT&T leadership realized it was time to reimagine the company’s approach to learning and communication. They found a way forward with micro-training.
Jennifer Payne, operations training specialist, BORG WARNER. “In our world, in a learning world, we never should be done with training,” laughs Payne. This attitude keeps her team ready to perform their specific duties, even while under pressure. In the two years since using micro-training, they’ve earned glowing reviews from external and customer auditors alike.
Micro-training can help a machine shop by providing short, focused training modules on specific equipment, processes, or safety procedures, which can be accessed on-demand. This approach enhances knowledge retention and allows employees to quickly refresh their skills without interrupting their workflow.
It only takes a couple of minutes to watch a video before you know what an end mill is. Now you can retrieve one for the boss! Most videos are less than one minute long. Now you have a gopher (go-for). If they can watch a video they can go get you what they saw saving you from walking across the shop again and again.
With short instructional videos you can simply send a link to a staff members phone. Text your employee; I just sent you a link which shows you how to set G54 on the HAAS panel. Watch the video and meet me at the VF to show me what you learned.
Micro-training delivers bite-sized, focused lessons that fit into busy schedules, making it easier for staff to complete training without long sessions. It also supports just-in-time learning and higher knowledge retention compared to traditional staff training methods.